You can ask us to delete your app account and all data associated with it at any time.
Open the app → VIP tab → scroll to Account & Data → Delete my account and data. Deletion is immediate; no waiting for us. (App version 3.0.0 and later. On earlier versions, use the form below.)
If you have already uninstalled the app, or you prefer that we do it, use the form below or email ai.cognifylabs@gmail.com.
This opens your email app with the request filled in. If nothing happens, email ai.cognifylabs@gmail.com with the same details.
| Data | What happens |
|---|---|
| Your app account record (device identifier, email address, nickname, language, country) | Deleted |
| Prediction credits, unlocked content, notification preferences and token | Deleted |
| Firebase Authentication record (user ID, name, profile picture) | Deleted |
| Purchase records (Google Play purchase token and product ID) | Kept only as long as required to honour an active subscription, process refunds, and meet accounting and legal obligations — then deleted |
| Promotion codes you have redeemed | The record is kept, but your device identifier in it is replaced with an irreversible one-way value, so the record can no longer be linked back to you |
| An irreversible one-way value derived from your device identifier | Kept. It cannot be reversed and identifies nobody; it only stops the same device from redeeming the same single-use promotion code again after deleting, and from claiming the one-off welcome credits again (AceCourt only) |
| Aggregated, non-identifying usage statistics | Kept (cannot be traced back to you) |
We complete deletion requests within 30 days. Deleting your account does not cancel a paid subscription — cancel that in the Google Play Store (Payments & subscriptions → Subscriptions), otherwise billing continues.